Fresh Mart Shipping Policy

Effective Date: 03 dec, 2025

At Fresh Mart, we prioritize fast delivery to ensure your products remain fresh and high-quality.

1. Delivery Timeline

• All fresh fruits, vegetables, and ready-to-eat items are delivered within 1 hour from the time of order confirmation.
• Ready-to-cook meals and other prepared products are delivered the next day.

2. Delivery Area

• Delivery is based on your location.
• When you enter your location, Fresh Mart shows you the sellers and products available in your area.
• Orders outside your area may not be available.

3. Order Tracking

• Customers can track their order in real-time through the Fresh Mart website or mobile app.
• You will receive notifications when your order is confirmed, being prepared, and out for delivery.

4. Delivery Fees

• Delivery fees depend on the seller and order size.
• Fees are calculated at checkout and displayed before confirming your order.

5. Delivery Issues

• If your order is delayed or not delivered within the expected timeframe, contact Fresh Mart support immediately via website or app.
• Our team will coordinate with the seller to resolve the issue quickly.

6. Safety & Hygiene

• Products are packed carefully to maintain freshness and hygiene.
• Customers should inspect their order upon delivery.